Hi CRM Team,
I am at wits' end with this functionality and need extra set of eyes please.
Question 1 - Why, when I create a Call List Campaign (automated) and have several Elements within the parent campaign, does it create multiple call list to be assigned?
Question 2 - How can I merge Call Lists or Call list objects?
From Call List Maintenance - Interaction Center WebClient - SAP Library
Searching for call lists or other objects
Call list search queries can be used to help find objects that you wish to move, copy, split, merge, or delete. For example, you want to find all assignments to a certain call list and copy these assignments to a new call list.
Any advice would be greatly appreciated
Fatsie