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SAP C4C Service

Hi All,

         Can you please let me know what is the equivalent functionality of checklist that we had in CRM on premise as to in C4C, I have explored on Surveys but my agent checklist is based on service catalogue,

For EX: I got a service catalogue and an agent needs to perform different steps based on the service he selects.

I  hope am clear.

 

Regards


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