Hi Experts,
I have a requirement that I have to configure three e-mail type activities as for example ( X email, Y email and Z email) and enable the same in UI level for end customers.
Below is the configuration I made,
- Firstly I took the standard outbound e-mail(0005) activity type and then copied to configured all the three e-mail activities as (ZXE, ZYE and ZZE).
- 401 (E-mail activity category) is maintained properly for each activity.
- Activity transaction is ACTIVE and Channel "CRM webclient" is properly maintained.
But still, i can't able to see all the newly configured e-mail activities in WEB UI where as i can see for remaining activity types like Appointment, Interaction log etc., Once i click on 'Create' for E-mail, it has to come up with selection pop-up window for selection with all the configured e-mail activities including standard type but, it's directly taking me to standard 'E-mail' type which is very strange to me.
Anyone Please reply me on this outstanding issue. Quick reply would be highly appreciated.
Many Thanks,
Venkat.A.