Hi There,
Here is my scenario, I have a workflow that goes to Person A. If after five minutes Person A has not completed the workflow step then I want Person A to receive a Deadline Reminder Notification. 5 minutes after that, if Person A still has not completed the workflow step I want the workflow item to go to Person B.
How can I implement this? I have been looking in all the forums and people are talking about escalation and deadline monitioring but no one seems to talk about moving the work item from Person A to Person B.
I have implemented the 5 minute deadline monitoring on Latest End and Person A is specified as the recepient for that reminder, but I can't see anywhere to say that after 10 minutes I want it to go to Person B.
Any help is much appreciated,
Colm