We have an issue which occurs randomly. The user executes the workflow, posts the service entry, which fires the post event. However the work item continues to stay in the users inbox for up to 15 minutes. If the user tries to execute the item again, they are stopped as it is a duplicate.
Why does it randomly take up to 15 minutes to get out of the users inbox?
What can I use to further diagnose the problem. I can see the event in SWEL.
Do I need to activate a trace of some kind?
Any help would be appreciated.
Thank you.